KaLIBA members will receive 20% off the RRP of the research component when engaging Craig’s services.

Craig is one of Australia’s leading experts in improving customer loyalty he is regularly interviewed on radio by leading stations like 2GB in Sydney and 3AW in Melbourne. Craig’s focus is to improve the number of customers that are in a company’s ‘loyalty zone’ (those customers who definitely return and promote you to their friends or colleagues). He is uses ground-breaking research that’s world leading in its application and results. His 6-step system has achieved significant success in improving customer revenue with sales increases in excess of $200 million by using a combination of research, training and coaching. This is what it takes to ensure long-term revenue growth.

Craig has created the award-winning “Leaders as Coaches” training program, designed to help Leaders improve the performance of their people. This course has now been runin 28 countries and translated into 11 languages. He is a highly rated speaker whose sessions are lots of fun with a high level of participation and lots of take-away value. He loves learning and his aim is to inspire others with his energetic style and the value he creates in everything he does. Over his working life, Craig has worked with many major Global and Australian companies including Coles, Shell, McDonalds, Rolls Royce, Marks & Spencer, MTU, Penske Power Systems, Tattersalls, Coateshire and Australia Post, as well as major franchise businesses like Barry Plant, Century 21, Stihl, Chemmart and Kwik Kopy plus large NFP’s such as the YMCA and EPIC Assist.

Email contactus@kaliba.org.au if you have any difficulties accessing this offer.